Privacy Policy

1. Data Protection at a Glance

General information

Detailed information on data protection can be found in the privacy policy below.

Data collection on this website

Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. The operator's contact details can be found in the section "Information on the controller" in this privacy policy.

How do we collect your data?
Some data is collected when you provide it to us, for example by entering it in a contact form. Other data is collected automatically or after your consent by our IT systems when you visit the website. This mainly includes technical data such as browser, operating system, or time of access.

What do we use your data for?
Some data is collected to ensure that the website works correctly. Other data may be used to analyze user behavior. If contracts can be concluded or initiated through the website, submitted data may also be processed for offers, orders, or other contract-related requests.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipients, and purpose of your stored personal data at any time and free of charge. You also have the right to request correction or deletion of this data. If you have given consent to data processing, you may withdraw it at any time for the future. You may also have the right to request restriction of processing and to lodge a complaint with the competent supervisory authority.

Analytics tools and third-party tools

When visiting this website, your browsing behavior may be analyzed statistically, primarily by analytics programs. Details are provided below.

2. Hosting

We host the content of our website with the following provider: Hetzner. The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. Details can be found in Hetzner's privacy policy: https://www.hetzner.com/de/legal/privacy-policy/

Hetzner is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in the reliable presentation of our website. If consent has been requested, processing is based exclusively on Art. 6(1)(a) GDPR and Section 25(1) TDDDG where consent includes storing cookies or accessing information on the user's device. Consent can be withdrawn at any time.

Data processing agreement

We have concluded a data processing agreement with the above provider. This contract is required under data protection law and ensures that the provider processes personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General Information and Mandatory Notices

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. This policy explains which data we collect, what we use it for, and how and why this happens. Please note that data transmission over the internet, for example by email, may have security gaps.

Information on the controller

The controller responsible for data processing on this website is:

Colin Knapp
Suddersdorf 25
91575 Windsbach
Germany

Phone: +49 174 4197025
Email: office@fixmaster24.de

The controller is the natural or legal person who alone or jointly determines the purposes and means of processing personal data, such as names or email addresses.

Storage period

Unless a more specific storage period is stated in this privacy policy, your personal data remains with us until the purpose for data processing no longer applies. If you request deletion or withdraw consent, we will delete your data unless legally permissible reasons for further storage exist, such as tax or commercial retention obligations.

Legal bases for data processing

If you have consented to processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR for special categories of data. Transfers to third countries based on explicit consent are carried out on the basis of Art. 49(1)(a) GDPR. If cookies or device access are involved, processing is also based on Section 25(1) TDDDG. Contract-related processing is based on Art. 6(1)(b) GDPR, legal obligations on Art. 6(1)(c) GDPR, and legitimate interests on Art. 6(1)(f) GDPR.

Recipients of personal data

In the course of our business activities, we work with external parties. Personal data is transferred only where necessary for contract performance, where legally required, where we have a legitimate interest, or where another legal basis permits the transfer. Processors receive data only on the basis of a valid data processing agreement.

Withdrawal of consent

Many data processing operations are possible only with your express consent. You can withdraw consent at any time. The lawfulness of processing carried out before withdrawal remains unaffected.

Right to object to data collection in specific cases and to direct advertising (Art. 21 GDPR)

If processing is based on Art. 6(1)(e) or (f) GDPR, you have the right to object at any time on grounds relating to your particular situation. If you object, we will no longer process the affected personal data unless compelling legitimate grounds override your interests or processing serves the establishment, exercise, or defense of legal claims. You may object to processing for direct advertising at any time.

Right to lodge a complaint

In the event of GDPR violations, data subjects have the right to lodge a complaint with a supervisory authority, particularly in the member state of their habitual residence, workplace, or the place of the alleged infringement.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfillment of a contract in a common, machine-readable format, or to have it transferred to another controller where technically feasible.

Access, correction, and deletion

Within the scope of applicable law, you have the right to free information about your stored personal data, its origin and recipients, and the purpose of processing. You may also have a right to correction or deletion.

Restriction of processing

You have the right to request restriction of processing in the cases provided by law, for example while the accuracy of data is being checked, where processing is unlawful but deletion is not requested, where data is needed for legal claims, or while an objection is being assessed. Restricted data may generally only be processed with your consent, for legal claims, to protect rights, or for important public interests.

SSL/TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect confidential content such as orders or requests. You can recognize an encrypted connection by "https://" in the browser address bar and the lock symbol.

Encrypted payment transactions

If payment data must be transmitted after conclusion of a paid contract, it is required for payment processing. Payment transactions using common methods such as credit card or direct debit are carried out only via encrypted SSL or TLS connections.

4. Data Collection on This Website

Cookies

Our website uses cookies. Cookies are small data packets stored on your device and do not cause damage. They may be temporary session cookies or permanent cookies. Cookies can be set by us or by third parties and may be technically necessary, for example for website functions, or used for analytics and advertising.

Necessary cookies are stored on the basis of Art. 6(1)(f) GDPR unless another legal basis is specified. The website operator has a legitimate interest in technically error-free and optimized service provision. Where consent for cookies or comparable technologies is requested, processing takes place exclusively on the basis of consent under Art. 6(1)(a) GDPR and Section 25(1) TDDDG.

You can configure your browser to notify you about cookies, allow cookies only in individual cases, exclude cookies generally or in specific cases, and automatically delete cookies when closing the browser. Disabling cookies may limit website functionality.

5. Analytics Tools and Advertising

Google Tag Manager

We use Google Tag Manager, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager helps us integrate tracking, statistics, and other technologies on our website. It does not create user profiles, store cookies, or perform independent analyses, but it may collect your IP address and transfer it to Google in the United States. Use is based on Art. 6(1)(f) GDPR or, where requested, on your consent under Art. 6(1)(a) GDPR and Section 25(1) TDDDG.

Google is certified under the EU-US Data Privacy Framework. More information: https://www.dataprivacyframework.gov/participant/5780

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited. Google Analytics enables us to analyze user behavior, including page views, time spent, operating systems, origin, clicks, scrolling, and comparable usage data. Google Analytics may use cookies, device fingerprinting, modeling, and machine-learning technologies. Data is usually transferred to and stored on Google servers in the United States. Use is based on your consent under Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Transfers to the United States are based on the EU Commission's standard contractual clauses: https://business.safety.google/adscontrollerterms/sccs/

IP anonymization
Google Analytics IP anonymization is enabled. Google shortens your IP address within the European Union or the European Economic Area before transfer to the United States, except in exceptional cases.

Browser plugin
You can prevent Google from collecting and processing your data by installing the browser plugin available here: https://tools.google.com/dlpage/gaoptout?hl=en. More information: https://support.google.com/analytics/answer/6004245?hl=en

Data processing agreement

We have concluded a data processing agreement with Google and fully implement the strict requirements of German data protection authorities when using Google Analytics.

Google Ads

We use Google Ads, an online advertising program of Google Ireland Limited. Google Ads allows us to display advertisements in Google search and on third-party websites based on search terms or user data such as location and interests. Use is based on your consent under Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Details: https://policies.google.com/privacy/frameworks, https://business.safety.google/controllerterms/

Google AdSense

This website uses Google AdSense to integrate advertisements. Provider is Google Ireland Limited. Google AdSense may use cookies, web beacons, and comparable recognition technologies. Use is based on your consent under Art. 6(1)(a) GDPR and Section 25(1) TDDDG. Details: https://business.safety.google/adscontrollerterms/sccs/

Google Ads Remarketing

We use Google Ads Remarketing to assign visitors who interact with our online offering to target groups and display interest-based ads in the Google advertising network. If you have a Google account, you can object to personalized advertising here: https://adssettings.google.com/anonymous?hl=en. More information: https://policies.google.com/technologies/ads?hl=en

Google Conversion Tracking

This website uses Google Conversion Tracking. It helps Google and us recognize whether users have completed certain actions. More information: https://policies.google.com/privacy?hl=en

Meta Pixel (formerly Facebook Pixel)

This website uses Meta's visitor action pixel for conversion measurement. Provider is Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland. According to Meta, collected data may also be transferred to the United States and other third countries. Use is based on your consent under Art. 6(1)(a) GDPR and Section 25(1) TDDDG. We also use advanced matching. Where personal data collected on this website is forwarded to Meta, we and Meta are jointly responsible for this processing under Art. 26 GDPR. Agreement: https://www.facebook.com/legal/controller_addendum. Data transfer: https://www.facebook.com/legal/EU_data_transfer_addendum. Privacy information: https://www.facebook.com/privacy/policy/. DPF: https://www.dataprivacyframework.gov/participant/4452

Meta Conversion API

We have integrated the Meta Conversion API on this website. It allows us to record interactions with our website and transmit them to Meta. Parameter overview: https://developers.facebook.com/docs/marketing-api/conversions-api/parameters. The legal basis and joint responsibility correspond to the explanations for the Meta Pixel.

Data processing agreement

We have concluded a data processing agreement for use of the above service.

Meta Custom Audiences

We use Meta Custom Audiences. Provider is Meta Platforms Ireland Limited. Details: https://www.facebook.com/legal/terms/customaudience, https://www.facebook.com/legal/terms/dataprocessing

6. Newsletter

Newsletter data

If you would like to receive the newsletter offered on this website, we need your email address and information that allows us to verify that you are the owner of the email address and agree to receive the newsletter. Further data is not collected or only collected on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties. Processing is based on your consent under Art. 6(1)(a) GDPR. You can withdraw your consent at any time, for example via the unsubscribe link in the newsletter. After unsubscribing, your email address may be stored in a blacklist if necessary to prevent future mailings under Art. 6(1)(f) GDPR.

7. Plugins and Tools

Vimeo without tracking (Do Not Track)

This website uses plugins from Vimeo. Provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. When you visit a page containing a Vimeo video, a connection to Vimeo servers is established and Vimeo is informed which of our pages you visited. Vimeo also receives your IP address. We have configured Vimeo so that it does not track your user activity or set cookies. Vimeo is used in the interest of an appealing presentation of our online offering under Art. 6(1)(f) GDPR, or on the basis of consent where requested. Details: https://vimeo.com/privacy. DPF: https://www.dataprivacyframework.gov/participant/5711

8. eCommerce and Payment Providers

Processing customer and contract data

We collect, process, and use personal customer and contract data to establish, structure, and modify our contractual relationships. Usage data is processed only where necessary to enable use of the service or billing. The legal basis is Art. 6(1)(b) GDPR. Customer data is deleted after completion of the order or termination of the business relationship and expiry of statutory retention periods.

Payment services

We integrate third-party payment services on our website. If you make a purchase, your payment data is processed by the payment service provider for payment processing. The respective contractual and data protection provisions of the provider apply. We use Stripe. For customers within the EU, the provider is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland. Details: https://stripe.com/privacy, https://stripe.com/guides/general-data-protection-regulation